Returns & Exchanges
At Tweens, we want you to love your new style, which is why we offer a 30-day window for easy returns and exchanges on all unworn items with original tags. Our streamlined process ensures that finding the perfect fit is completely stress-free.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place the items in their original packaging, ensuring all clothing tags remain attached and the garment is in its original condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking number handy; we will notify you as soon as your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing